Question: I didn't get a USB Receiver in the box.
Answer: The USB Receiver is placed into the keyboard itself at the factory. Look for a black rectangular piece on the side of the keyboard where the connector is, and pull this straight out.
Question: The keyboard doesn't fit my Microsoft brand Xbox One controller.
Answer: The USB Receiver is placed into the keyboard itself at the factory and is blocking the keyboard from fitting. Look for a black rectangular piece on the side of the keyboard where the controller connector is, and pull this straight out.
Question: It won't pair, nothing happens when I press the pair button over and over.
Answer: Pairing mode is only active THE FIRST 15 SECONDS after powering on the Xbox Console. Powering on triggers the pairing mode on the receiver, and the user needs to press the pairing key on the keyboard to complete the process.
Question: There is no sound coming out of my headphones.
Answer: Most of the time this is because the 3.5mm jack of the keyboard is not inserted into the Xbox One controller. This must be in the controller to work. If your controller does not have a 3.5mm input, you can not use a 3.5mm headset. This product is only a keyboard, and not a digital to analog adapter. Microsoft encrypts the data, and sell it's own adapter if you would like to use a 3.5mm headset with the older controllers.
Answer: The input jack is a 3.5mm connector. Some headphones for mobile phones use a smaller 2.5mm jack which will fit loosely in the connector, but not make a good connection.
Question: I can hear sound, sometimes scratchy, but no one can hear me on the mic.
Answer: Some headsets seem to have too short of a connector. The plastic above the metal tip is too long to allow the connector to go in far enough to make a proper connection. Try another headset if you have one, or try trimming a little plastic away from the connector. Just a little, like the thickness of a credit card can make a difference.